✨ About The Role
- The Account Operations Specialist II will serve as the primary point of contact for resolving client issues related to vehicle sales.
- Responsibilities include coordinating vehicle run processes and maintaining communication with auction departments to manage client inventory.
- The role involves building positive relationships with clients and conducting audits to ensure vehicle quality and compliance with standards.
- The specialist will educate clients on auction processes and recommend additional services based on their needs.
- Adherence to Cox standards and guidelines regarding reconditioning services is crucial for maintaining quality and accuracy.
âš¡ Requirements
- The ideal candidate will have strong customer service skills and the ability to resolve client issues effectively.
- Experience in vehicle operations or a related field is preferred, demonstrating familiarity with auction processes.
- Proficiency in Microsoft Office applications, particularly Outlook and Excel, is essential for managing client communications and documentation.
- The candidate should possess excellent prioritization skills and professionalism in client relationships.
- A background in vehicle inspection or reconditioning services will be beneficial for this role.