✨ About The Role
- The Account Operations Specialist II will serve as the primary point of contact for resolving client issues.
- Responsibilities include coordinating sale vehicle run processes and maintaining communication with auction departments.
- The role involves building positive relationships with clients and conducting condition reports and imaging audits.
- The specialist will educate clients on auction processes and recommend products and services based on their needs.
- Adherence to Cox standards and guidelines regarding reconditioning services is crucial for maintaining quality.
âš¡ Requirements
- The ideal candidate will have strong customer service skills and the ability to resolve client issues effectively.
- Experience in vehicle operations or a related field will be beneficial for understanding the auction processes.
- Proficiency in Microsoft Office applications and internal business platforms is essential for this role.
- The candidate should demonstrate effective prioritization skills and professionalism in client relationships.
- A background in vehicle inspection processes and condition report data will be advantageous.