Technical Support Representative - Remote Eligible

Technical Support Representative

We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner
• Provide basic technical support for software, user access, and general system navigation
• Create, update, and resolve support tickets using our ticketing system
• Escalate complex issues to appropriate internal teams when necessary
• Document all customer interactions and troubleshooting steps accurately
• Follow standard operating procedures and contribute to knowledge base updates