Customer Service Specialist (e - commerce) - Remote Eligible

Operations And Customer Service Specialist

Are you a detail-oriented logistics and customer service professional with a passion for delighting customers in the e-commerce space? Do you thrive on providing outstanding phone and email support while driving sales? If so, we're looking for you to join our growing team.

About the Role

As an Operations And Customer Service Specialist, you will play a crucial role in ensuring seamless e-commerce operations while delivering an exceptional customer experience. You will manage logistics, provide top-notch customer support, and contribute to sales growth in the US market.

Your responsibilities will be divided into:

• 60% Logistics & Operations – Managing warehouse coordination, delivery schedules, and shipping processes
• 25% Customer Service – Handling inquiries via phone, email, and chat with professionalism and care
• 15% Sales – Providing product recommendations and closing deals through phone and email interactions

Customer Service & Sales

• Provide personalized customer support via phone, email, and live chat
• Deliver exceptional phone-based customer service and offer tailored product recommendations
• Craft detailed email responses with 2-3 product options, helping customers make informed decisions
• Drive sales growth by effectively engaging with potential buyers and closing deals

Pay: $5-6/hr, DOE