Customer Service Representative - Remote Eligible

Customer Service Representative

Schedule: Tuesday to Saturday, 12 AM – 9 AM UTC (4 PM – 1 AM PST) Location: Remote (Work from Home) Employment Type: Full-Time

About The Role

We're looking for a customer service representative to join our growing support team and provide excellent assistance to our users. You'll be the first point of contact for customers—handling phone calls and live chat inquiries, helping them navigate our application, and ensuring every interaction leaves them confident and supported.

You don't need to be a technical expert, but you should be comfortable learning new software and explaining it clearly. Full training will be provided to help you develop a solid understanding of our application's features and common issues.

Key Responsibilities

• Respond promptly to customer inquiries via phone and chat (email support to be added later).
• Provide accurate information and clear guidance on how to use the application.
• Assist customers in troubleshooting common issues and escalating technical problems to the appropriate team.
• Log and track support tickets following established procedures.
• Contact internal teams for urgent issues that require immediate attention.
• Maintain a friendly, professional, and empathetic tone in all communications.
• Follow defined workflows and contribute to improving customer service processes as needed.