Revenue Ops Business Partner

Revenue Ops Business Partner

As a Revenue Ops Business Partner at TravelPerk, you'll be the primary point of contact for Revenue Systems in North America, playing a critical role in our global Salesforce strategy. While our Salesforce team is based in Europe, you will represent our Salesforce presence on the ground in North America, supporting a growing Revenue organization across time zones. This is a high-impact role for a proactive, hands-on Salesforce expert ready to take ownership, drive innovation, and champion CRM excellence in a fast-paced, scale-up environment.

You'll manage the day-to-day administration, configuration, and optimization of our Salesforce platform, working closely with stakeholders in Revenue, Marketing, Finance, and Data to deliver scalable, reliable solutions. Your insights will help shape a high-performing, global Salesforce function that supports our ambitious growth in North America and beyond. As we scale our presence in North America, you'll be instrumental in ensuring our Salesforce platform scales with us. This is a unique opportunity to take on regional ownership within a global CRM function, contributing directly to our growth and success. Your work will help shape the future of business travel, one automated flow and optimized process at a time!

What You Will Do

• Own Salesforce Operations for North America
• Act as the main Salesforce point of contact for North American teams, ensuring regional needs are met and aligned with global Salesforce strategy.
• Partner with cross-functional stakeholders in the North America region to gather requirements, deliver solutions, and serve as a trusted CRM advisor.
• Customize and Configure Salesforce
• Design and implement Salesforce solutions tailored to the needs of the Revenue organization in NAM and globally.
• Manage user roles, profiles, permissions, and data security across regions.
• Build efficient, automated processes using Salesforce Flows and other tools to streamline workflows and improve productivity.
• Enable and Empower Users
• Deliver training and support to new and existing Salesforce users.
• Develop user-friendly materials and lead training sessions that ensure consistent adoption and effective use of Salesforce.
• Troubleshoot and Resolve Issues
• Serve as the first line of support for Salesforce issues and inquiries from North America users, escalating or collaborating with the European Salesforce team as needed.
• Monitor and maintain data quality and system functionality, ensuring a smooth and dependable Salesforce experience.
• Monitor and Optimize Performance
• Track usage and performance metrics, identifying improvement opportunities specific to regional workflows.
• Recommend and implement enhancements to improve system efficiency and user satisfaction.
• Collaborate Globally
• Work within our Salesforce team to maintain consistency, share best practices, and drive cross-functional projects.
• Help bridge the gap between global strategy and regional execution, ensuring alignment while advocating for North America-specific needs.
• Stay Ahead of the Curve
• Keep up with the latest Salesforce releases, features, and best practices.
• Evaluate and introduce new capabilities that enhance our CRM environment and support TravelPerk's continued expansion in North America.

What Will You Need

• Experience in Salesforce administration and CRM systems.
• At least Admin 201.
• Deep understanding of Salesforce features and functionality.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work both independently and collaboratively.
• Apex ability is a plus.

What Do We Offer?

• Competitive compensation, including equity in TravelPerk
• Generous vacation days so you can rest and recharge
• Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
• Financial benefits like 401k or Roth with company matching, and HSA or FSA plan
• Subscription to Wellhub, the gym benefit
• Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
• Global presence and hybrid working style
• Unforgettable TravelPerk events, including travel to one of our hubs
• Learning and professional development opportunities
• A mental health support tool with access to therapists year round
• Exponential growth opportunities
• 16 paid hours per year to volunteer for a cause of your choice
• “Work from anywhere” allowance of 20 working days per year

Compensation:

Compensation for this role comprises of a base salary and stock options, with the base salary anticipated to be between $89,000 and $105,000. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.

How We Work

Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.

At TravelPerk, we prioritize experience and potential over academic qualifications for this role. Talent and ability aren't always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base, and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.

Protect Yourself from Recruitment Scams

All official communication from TravelPerk will always come from email addresses ending in @travelperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from TravelPerk that seems suspicious, please do not respond. Forward it to security@travelperk.com and we'll confirm whether it's legitimate.