Account Manager Support - German Speaking

Account Manager Support DACH

At TravelPerk, our customers' happiness is at the heart of our success. As an Account Manager Support DACH, you'll be pivotal in ensuring our customers in the DACH region feel supported, valued, and wowed by our service. This role is a perfect fit for a proactive problem-solver with a knack for building trust, who's excited by the challenge of increasing both customer satisfaction and account growth.

What you will do:

1. Manage a portfolio of longtail customers by expertly handling a high volume of inbound messages. This is a rather reactive role where your ability to solve problems quickly and effectively will be key.
2. Act as TravelPerk's biggest advocate within your clients and your clients' biggest advocate within TravelPerk. You'll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features.
3. Identify common problems across your accounts and develop efficient processes to manage a large inbound message flow. You'll be instrumental in ensuring repeated issues are not happening.
4. Gain a deep understanding of TravelPerk products to fully appreciate each stage of the customer journey.
5. Unlock hidden potential and grow partnerships by identifying opportunities for growth within your portfolio of accounts.

What we would like:

• Native or advanced level of German and fluent English.
• Interest in the Travel industry and/or SaaS products.
• A self-starter who thrives in a fast-paced, high-volume environment.
• Customer-focused with a passion for problem-solving.
• A Team Player, keen to collaborate with cross-functional departments to resolve issues and improve processes.
• Eager to create efficiencies and open to incorporating AI and other tech to streamline your work.
• Basic commercial acumen to identify growth opportunities.
• Last, but not the least - we are looking for motivation and hunger to learn!

Your Career at TravelPerk

This role is a fantastic entry point into account management. It's designed to build a strong foundation in a dynamic environment. You'll gain hands-on experience in customer relationship management, problem-solving, and process optimization, all essential skills for a successful career. At TravelPerk, we are committed to fostering internal growth. We believe that our best leaders are those who have a deep understanding of our customers' needs. As you excel in this role, you will have the opportunity to grow into more strategic account management positions and other roles within the company.

Our Benefits

• A competitive compensation package, including equity in TravelPerk;
• Generous vacation days so you can rest and recharge;
• Health perks such as private healthcare or gym allowance, depending on your location;
• Unforgettable TravelPerk events;
• A mental health support tool for your wellbeing;
• Exponential growth & personal development opportunities;
• VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice;
• "Work from anywhere" in the world allowance of 20 working days per year;
• IRL English or Spanish Lessons are held in the Barcelona office;
• Parental leave: 12 to 16 weeks after 6 months, based on location and eligibility factors.

How We Work

Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.

At TravelPerk, we prioritize experience and potential over academic qualifications for this role. Talent and ability aren't always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base, and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.

Protect Yourself from Recruitment Scams

All official communication from TravelPerk will always come from email addresses ending in @travelperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from TravelPerk that seems suspicious, please do not respond. Forward it to security@travelperk.com and we'll confirm whether it's legitimate.