Account Management Support
Perk
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
The Role
We’re looking for an energetic, organized, and customer-obsessed Account Management Support (AMS) Specialist to help elevate the experience of our unmanaged customers while freeing up capacity for our Account Managers to focus on strategic work.
As part of our AM Support team, you’ll be one of the first points of contact for inbound inquiries - along with proactive account management activities such as re-engaging inactive accounts, surfacing growth opportunities, and supporting AMs with operational tasks. You’ll help deliver a seamless, consistent, and proactive customer experience that strengthens retention and fuels revenue expansion.
If you love solving problems, finding efficiencies, and connecting with customers, this is the role for you.
What will you be doing?
Own the AM Support Inbox: Manage and respond to inbound customer inquiries through the Account Management Zendesk queue—delivering clear, timely support across a wide range of low-complexity requests. You’ll troubleshoot issues, lead basic trainings, and ensure every customer feels supported and understood.
Drive Proactive Retention & Growth: Run churn-prevention and reactivation playbooks for at-risk or inactive accounts. You’ll identify “diamonds in the rough” among unmanaged customers, spot usage signals, and recommend upsell and cross-sell opportunities such as Premium/Pro plans, FlexiPerk, Events/MICE, and more.
Support AM Operational Excellence: Take on key administrative and operational tasks that keep our AM engine running smoothly—bug follow-ups, price discrepancy investigations, charge reconciliations, and internal ticketing. You’ll maintain accurate trackers and collaborate closely with Product, Accounting, and other teams.
Help Us Scale the AM Function: Through structured workflows, sharp prioritization, and a proactive mindset, you’ll help us deliver faster response times, reduce burnout across the AM team, and create consistent coverage for unmanaged customers.
What You Bring
A highly organized, detail-oriented approach to managing a high volume of tasks
Excellent written communication and a customer-first mindset
Strong prioritization skills, especially in a fast-moving environment
Creative problem-solving and a proactive approach to improving processes
Comfort navigating operational tasks and collaborating cross-functionally
Bonus Points For:
Zendesk experience (strong plus!)
Experience in customer support, coordination, or AM-adjacent roles
Project management or workflow improvement experience
A process-driven mindset with the ability to identify scalable efficiencies
What Success Looks Like
Faster, more consistent support for unmanaged customers
Increased reactivation of inactive accounts
More upsell/cross-sell opportunities identified and escalated
What do we offer?
Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
Plan for your future with our 401(k) plan with company matching contributions
Care for your furry friends through partner discounts on pet insurance
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support
Compensation:
Compensation for this role is a combination of salary, commissions, and stock options. The base salary is $62,000 and the total on-target earnings (base + commission) are $67,000. The commission structure will be tied to the achievement of revenue & retention targets.Â
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security@perk.com, and we will confirm whether it is legitimate.