Agent, In House Marketing Call Center

In-House Call Room Agent

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Position Summary:

We are seeking a motivated and detail-oriented In-House Call Room Agent to join our Travel & Leisure In House Marketing team. This full-time position plays a key role in guest engagement and tour optimization. As a Call Room Agent, you will be responsible for making confirmation calls, phone bookings, lobby bookings, and capitalizing on priority owner bookings via lobby and phone.

Key Responsibilities:

• Conduct daily confirmation calls and save tours each morning if/when needed.
• Work in the chase room from start of shift until 12:00 PM daily.
• Transition to the lobby from 12:00 PM until the end of scheduled shift to see and book arrivals in rotation.
• Focus on assigned P1 arrival pre-call bookings, booking parking pass and misses off the chase list, and on-site lobby bookings.
• Follow up with pre-assigned P1 owners as designated by management.
• Meet or exceed conversion expectations as determined by weekly performance metrics.
• Support a positive guest experience while maximizing show rates and tour attendance.

Schedule:

• Monday to Friday (No weekends)
• Daily shift hours will vary between:
• 8:30 AM – 4:30 PM
• 9:00 AM – 5:00 PM
• 10:00 AM – 6:00 PM (if/when needed)
• Hours are subject to change based on business needs

Compensation & Benefits:

• Per-tour payout, minus gift costs
• Incentives based on conversion and performance
• Eligible for company’s holiday and vacation policy (same as in-house marketing team)
• Salary target: $64,000 annually.

Qualifications:

• Excellent phone communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Flexibility to adapt to changing business needs
• Experience in customer service or call center preferred
• Team player
• Sales or marketing background a plus

If you thrive in a fast-paced, guest-facing environment and are passionate about the travel and leisure industry, we'd love to hear from you!

Apply today and join a team that helps create unforgettable vacation experiences.

Where Memories Start with You:

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.