Executive Tech Support Specialist

Executive Technical Support Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As the main point of contact for GBT's Executive team, the Executive Technical Support Specialist will provide end user support in GBT's Global technology environment, including but not limited to desktop support, network administration, and telephony. The Executive Technical Support Specialist accomplishes this by offering incident solutions in a timely manner or escalating to the appropriate Information Technology Team.

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 18,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We're moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients' success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world's largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

Get ready to make impressions that will last.

You will be providing end user support in GBT's Global technology environment, including but not limited to desktop support, network administration, and telephony. Technical Support Specialist accomplishes this by offering incident solutions in a timely manner or escalating to the appropriate Information Technology Team.

What You'll Do on a Typical Day:

• Provide end user support to GBT Executives.
• Provide 24-hour support for critical requests.
• Provide incident management for technology issues.
• Prioritization of mission critical incidents over non-mission critical incidents.
• Escalate to appropriate Information Technology team when necessary.
• Ensure incidents are resolved in a timely manner.
• Support computer hardware/software to GBT Executives users.
• Provide vendor escalation for GBT Executives users.

What We're Looking For:

• Substantial experience working in an enterprise desktop support environment with software and hardware technical issues.
• Previous experience supporting senior Leaders and Executive users.
• Hardware/Software troubleshooting and repair skills on: PC's, Laptops, MAC's, Tablets, Mobile phones, Printers.
• Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange.
• Strong knowledge of systems and applications.
• Strong understanding of Cisco telephony system, VOIP, BES and general networking practices desired.
• Understanding and knowledge of travel related/reservation systems such as Sabre, Apollo and Galileo would be desirable for not essential.

Who You Are:

• Strong interpersonal and customer service skills required to have clear and precise communication with end users during the incident management process.
• Requires excellent judgment and outstanding customer service abilities to service Executive end users.
• Self-motivated and the ability to function with minimal instruction.

Location: London, United Kingdom

The #TeamGBT Experience:

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!