Customer Service Representative

Role Purpose: To Offer Exceptional Customer Service Whilst Maximizing All Sales Opportunities

Key Accountabilities:

Deliver excellent customer service
Follow the sales process in order to maximize sales
Understand features and benefits of all Travelex product lines
Use every opportunity to upsell and cross-sell
Recognize the warning signs of questionable transactions and mitigate possible effects of the sale
Adhere to promotional marketing offers
Manage till stocks
Achieve individual KPI's/target
Fully investigate over and shorts (differences) and report
Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
Ensure compliance to legal and corporate requirements
Maintain high standards of housekeeping and presentation of stores
Contribute to the success of the team
Complete training within required timelines

Role-specific Experience and Skills:

Retail, cash handling and/or banking experience
Good customer service skills
Good numerical ability
Good knowledge of product, services and procedures
Demonstrated experience working with computer systems
Ability to work independently as well as in a team environment
Ability to handle routine activities with attention to accuracy and detail
Flexibility to work different shifts and locations as required
English language skills
General experience and personal qualities
Self-aware, open-minded with a high degree of personal and professional integrity
The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
A strong record of performance delivery in their areas of expertise, through increased sales and/or performance against KPI's
The ability to analyze issues and solve problems
Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex

Sales Consultant