Sales Consultant

Travelex Sales Representative

Deliver excellent customer service

Follow the sales process in order to maximize sales

Understand features and benefits of all Travelex product lines

Use every opportunity to upsell and cross-sell

Recognize the warning signs of questionable transactions and mitigate possible effects of the sale

Adhere to promotional marketing offers

Manage till stocks

Achieve individual KPIs / targets

Fully investigate overs and shorts (differences) and report

Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements

Ensure compliance to legal and corporate requirements

Maintain high standards of housekeeping and presentation of stores

Contribute to the success of the team

Complete training within required timelines

Retail, cash handling and/or banking experience

Good customer service skills

Good numerical ability

Good knowledge of product, services and procedures

Demonstrated experience working with computer systems

Ability to work independently as well as in a team environment

Ability to handle routine activities with attention to accuracy and detail

Flexibility to work different shifts and locations as required

English language skills

Self-aware, open-minded with a high degree of personal and professional integrity

The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders

A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs

The ability to analyze issues and solve problems

Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex