Sr. Manager, Global Finance Shared Services, Costa Rica Site Leader

Sr Manager, Shared Services

The GFSS Site Leader is a key leadership role within the TransUnion Global Finance team who is responsible for building a strong team and overseeing the effective delivery of key transactional finance functions globally from TransUnion's Global Capability Center (GCC) based out of San Jose, Costa Rica. Key accountabilities include building a strong team and overseeing service delivery of multiple Finance processes, GFSS stakeholder and service delivery management, creating a culture of continuous improvement and service excellence within GFSS.

What You'll Bring:

• 10+ years of experience within Finance Shared Services leading teams with multiple processes and overall team size of 50+ associates.
• Understanding of Accounts Payable, T&E, Invoice to Cash and Payroll services and associated performance metrics
• Experience with building and growing a new shared services delivery site
• Able to organize and coordinate across teams to ensure delivery of required performance reporting and service management.
• Excellent communication and negotiation skills with the ability to effectively build stakeholder relationships.
• Proven ability to perform and thrive in a collaborative matrixed environment.
• Excellent leadership and people management skills
• Strong analytical and problem-solving skills

Impact You'll Make:

The GFSS Site Leader ensures that TransUnion culture is established and fostered in GFSS with teams understanding the role they play in executing the broader Finance and Enterprise strategies, all processes and services are compliant with TransUnion policies and the global standard, regional regulatory requirements, and are delivered in accordance with the agreed customer performance and quality standards/measures. This role will partner closely with Global Process Leaders, GFSS and other Finance functional leaders to ensure efficient service delivery, create a culture of continuous improvement and ensure service delivery issues and resolved promptly. In this role, strong leadership skills and a profound understanding of what it takes to manage a service-oriented organization are the keys to success.

This role will have direct oversight of the following teams:

• Accounts Payable
• T&E
• Invoice to Cash: Billing, Cash Application and Collections
• Payroll (Americas)

In addition, this role will serve as an ambassador for Finance leadership in the GCC. Specifically supporting teams in functional areas not within the GFSS scope but co-located within Costa Rica GCC.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.