Senior Advisor, Product Management, Voice Services

Senior Advisor, Product Management

At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you'll work with great people, pioneering products cutting-edge technology, and in an environment that values and supports continued development. The Senior Advisor is responsible for Product Management of the primary TransUnion Voice Product that supports the end-to-end ordering process for Number Porting, Directory Listings, and all related ancillary processes. This role will partner and collaborate with stakeholders across Transunion Engineering teams, internal teams, customers, and prospective customers. The Product Manager will have the opportunity to lead system design that supports automation of Number Port Orders and enhances systems associated with Number Porting and Directory Listing LSR's in addition to associated ancillary processes.

What You'll Bring:

• Proficiency with Java, Unix, SQL and R • Experience with SOAP, REST, API, XML and Web-Services
• Well versed in Agile methodologies
• Familiar with the Software development life cycle, including requirements and testing
• Exposure to Automation Development
• Prior experience supporting Customer Integration
• Expertise in Performance and Scalability optimization
• Data analysis skills and exposure

Impact You'll Make:

• Formulate plans for new products and product improvements to enhance customer experience and increase revenue.
• Manage a product roadmap including feature enhancements and customer requirements from concept to deployment as well as managing priority and customer expectation.
• Sales support including providing marketing material and product documentation, customer-facing product reviews and demo's, budgetary and contractual pricing, contract review and ongoing customer support as required.
• Communicate product benefits to internal stakeholders – marketing, product support, account managers, etc.
• Learn and understand a customer's business problems and identify solutions for the customer to translate customer needs into product requirements.
• Understand the types of technical issues that can arise with the product. Suggest plans of action or work with support teams to resolve issues as they arise.
• Collaborate and interact across functional support team consisting of sales, marketing, BPO, product support and customer support.
• Lead development teams to create products/solutions and successfully deploy them into production.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits: TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information

The U.S. base salary range for this position is $126,700.00 - $190,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.