Sales Support Specialist

Sales Support Specialist

At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you'll work with great people, pioneering products and cutting-edge technology. As the Sales Support Specialist you will be the liaison between Sales, Customers, and internal teams like Billing, Credentialing, Legal, and Compliance. You'll ensure smooth onboarding, accurate billing setup, and resolution of disputes. Your work will enhance customer experience, improve operational quality, and support team development through training and process refinement.

What You'll Bring:

• 3+ years in Product Marketing, Product Management, Marketing, Sales Operations and/or Business Development. MS Office Suite (PowerPoint, Word, Excel)
• Strong customer support experience, time management skills, communication skills and organizational skills

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your development in:

• Small project or initiative management
• Excellent knowledge or experience of Salesforce
• Skilled with Tableau reporting
• Skilled in data analytics and revenue impact analysis
• Responsible for working with Sales and various other departments, such as but not limited to Credentialing, Legal, Billing, and Compliance, to onboard new Customers and end users with the appropriate product configurations.

Impact You'll Make:

• Act as liaison for Sales and Customers among multiple teams (Billing, Credentialing, Compliance, Legal, etc.) to support existing and new customers
• Interpret pricing agreements and confirm billing/invoicing is set up correctly
• Address billing issues and disputes as needed
• Promote a positive customer experience and build cross-departmental relationships
• Other general support items as needed to support the Sales and operational process
• Improve quality by reviewing work
• Assist with the development of quality checks with the Quality Assurance team
• Teach others on the team to learn new skills and refine existing knowledge

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits: TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Pay Scale Information

The U.S. base salary range for this position is $62,000.00 - $90,000.00 annually. The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion's Internal Job Title: Specialist II, Sales Support