Rep I - Business Operations

Rep I, Business Operations

The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports or scores or dispute.

Will be working in consumer dispute & Email operations process

Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute

Ensure all emails are responded to correctly and completely within the prescribed SLA

Must be able to draft responses independently as template responses are to be used selectively

Identify & escalate probable escalations or sensitive issues for faster resolution

Working on multiple applications and preparing credit report post analyzing complaints

Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints

Willing to work on Weekends / Holidays / Shift extension as per Business Requirement

Willing to work in Permanent Work from Office or Hybrid Model as per Business Requirement

Need to maintain Quality and Accuracy scores as per the business requirements.

Minimum Graduate degree in any stream

Must have minimum 1-3 years of experience in 'Banking operations' or the BFSI industry

Excellent communication skills (English) both verbal and written

Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi - Added advantage

Able to work in fast-paced energy, flexible and should be able to handle work load

Should have handled escalation/complaint desk related to banking or insurance products

Strong Customer centric service attitude, analytical, and creative problem-solving skills are required

Experience in Credit Bureaus would be preferred

Strong Team player

Good knowledge of MS – office

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.