Analyst, Consumer Quality Support

Analyst, Consumer Quality Support

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Qualification

• Requires bachelor degree in any financial or IT related fields.
• Expert level in Microsoft excel - pivot tables, nested formulas, and other complicated excel functions
• With working knowledge of SQL, Python (creation and modifications of scripts) and other automation/database tools
• Must have at least 1-2 years experience in technical support, investigation, root cause analysis and report generation - experience in handling clients and good negotiation skills.
• Requires excellent written and verbal communications skills with a background in technical communications.
• Excellent inter-personal skills with the ability to bridge business and technical environments, and ability to build professional relationships. Demonstrated ability to meet critical time sensitive objectives.
• Works closely with other teams especially within Operations.
• Build excellent relationship in both internal stakeholders and external TUPH members.
• Willing to work in hybrid and at least 40% working from the office each month.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Job Description

• Should be able to do quality analysis on members enquiry and contribution.
• Able to coordinate with members on their findings and encourage them to correct their data.
• Should be able to assist on dispute and manage member issues
• Support the goal of TUPH in achieving its yearly target revenue.
• Assist in escalated issues and resolve it as soon as possible.
• Able to support ongoing and new UAT activities and provide detailed feedback on findings and progress

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.