Enterprise Account Manager

Enterprise Account Manager

The Enterprise Account Manager will be responsible for overseeing and managing the transportation needs and services for large-scale clients. The ideal candidate will serve as the primary point of contact, ensuring high-quality service delivery, maintaining strong relationships, and optimizing logistics operations. This role requires exceptional communication skills, strategic problem-solving, and a deep understanding of the transportation and supply chain industry.

Essential Duties and Responsibilities

• Serve as the main point of contact for Enterprise clients, ensuring strong relationships and understanding of their transportation needs and goals.
• Actively engage with key internal and external stakeholders, maintaining regular communication to discuss service performance, upcoming needs, and potential improvements.
• Collaborate with internal teams (e.g., operations, customer service, supply chain) to ensure that the client's transportation needs are met and that all logistics operations run smoothly.
• Manage account's RFP/bid packets with applicable internal leaders and departments to drive contractual volume.
• Apply understanding of inner workings of customer contracts to effectively manage tender acceptances and rejections, ensuring alignment with client expectations and organizational capabilities.
• Oversee and manage routing guides to ensure compliance with client specifications and optimize carrier assignment for serviceability, cost-effectiveness, and efficiency.
• Utilize internal tools and market knowledge to add strategic spot volume.
• Act as the primary point of escalation for any issues related to transportation, quickly addressing and resolving any client concerns or operational challenges.
• Act as an escalation point for customer's operational leaders.
• Proactively identify potential disruptions and take steps to prevent delays or service failures.
• Utilize understanding of optimal scheduling standards to ensure timely and efficient transportation services for clients and drive attractiveness to carriers.
• Provide direction and delegate tasks to Account Coordinators.
• Work proactively with customer to provide the most cost-effective solutions with the highest quality of service.
• Create and maintain account-specific SOP docs to be shared with Account Coordinators and Supporting functions of the Operation.
• Track key performance indicators (KPIs) such as on-time delivery, cost efficiency, and client satisfaction.
• Provide regular performance reports to clients, identifying trends, areas for improvement, and strategies for optimization and growth.
• Work alongside Operations Manager and Account Coordinators on plans of execution.
• Involvement in finding billing/credit/AR resolutions.
• Monitor and manage customer's credit to limit credit-related problems.

Knowledge, Skills, and Abilities

• Ability to multitask and prioritize tasks at hand.
• Ability to oversee the successful implementation and delivery of services to enterprise clients.
• Ability to read, analyze, and interpret common industry documents and reports.
• Proactively addressing client concerns, driving product adoption, and fostering strong customer relationships.
• Excellent interpersonal, verbal, and written communication skills; ability to communicate with various levels of leadership.
• Ability to streamline processes, identify areas for improvement, and work efficiently to maximize results in a fast-paced environment.
• Ability to effectively communicate and mediate with all levels of management within the company.
• Ability to calculate figures and use basic arithmetic.
• Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
• Proactively stays up to date on market trends and acts as a subject matter expert for transportation and logistics.
• To perform this job successfully, an individual should have knowledge of Microsoft Office and related computer programs - Microsoft Excel and Tableau experience preferred.

May perform other duties as assigned.

Work Environment

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Effort

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds.

Scheduling

This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

Travel

Local travel is required. Out of state travel is limited, but may be required for special training/conferences.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

EEOC/ADA Statement

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.