IT Helpdesk Support Specialist

Helpdesk Support Specialist

TransPerfect Connect is seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist. This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral, and contribute to a highly productive team environment.

Responsibilities include:

• Resolve Helpdesk tickets and provide on-site support daily
• Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams
• Installing, configuring, support desktops, laptops, printers, and other peripheral
• Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Create and maintain knowledge base documentation
• Provide on-call support as scheduled

Required Skills:

• Hardware: desktop, laptop
• OS: Windows 10 / 11, Mac OS
• Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team
• Tier 1 network support – TCP/IP, WiFi, DHCP, DNS, Cabling, etc.
• Basic Knowledge of supporting mobile devices and app
• Basic Knowledge of virus and malware removal techniques
• Attention to detail
• Ability to multitask in a dynamic, fast-paced environment
• Ability to work in a team-oriented, collaborative environment
• Communicate effectively both oral and in writing
• Exceptional customer service orientation
• The ability to lift up to 50 lbs

Education & Experience:

• Minimum of High School diploma, Associate or Bachelor's degree in Information technology or related field preferred
• 2+ years of IT related work experience
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus
• VOIP experience preferred

Join our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.