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Technical Support Analyst - French Speaking
Resolve complex hardware and software issues for French-speaking customers efficiently
Debrecen, Hajdú-Bihar, Hungary
Junior
1 week ago
Transcosmos
A Japanese firm specializing in outsourcing services, including call center operations, data entry, and business process outsourcing.
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Technical Support Specialist
Resolving issues, empowering customers — one solution at a time.
A customer-focused role dedicated to delivering fast, reliable technical support while turning challenges into solutions. This position combines problem-solving, clear communication, and a passion for helping customers to ensure every interaction adds value.
Responsibilities:
- Take ownership of customer issues and ensure they are resolved efficiently and effectively;
- Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
- Escalate unresolved issues to the appropriate internal teams, following standard procedures;
- Communicate clearly and professionally with customers, adjusting to their technical level and pace;
- Provide accurate information about products and services, following established support guidelines;
- Ensure timely resolution of issues while maintaining high-quality service in every interaction;
- Escalate service-related concerns to the correct department as needed, in line with company processes;
- Comply with all data privacy and security policies during customer interactions;
- Collaborate positively with team members, customers, and other departments.
About Transcosmos
A Japanese firm specializing in outsourcing services, including call center operations, data entry, and business process outsourcing.