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IT Technical Support Analyst
Assist users in troubleshooting hardware and software problems on-site in Debrecen
Debrecen, Hajdú-Bihar, Hungary
Entry Level
14 hours agoBe an early applicant
Transcosmos
A Japanese firm specializing in outsourcing services, including call center operations, data entry, and business process outsourcing.
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TCIS I.T Support Team
Are you passionate about tech and driven by solving problems? Do you enjoy helping others get the most out of their technology? If so, we want you to join our dynamic I.T support team at TCIS! Responsibilities:
- Deliver top-tier technical support to our end-user community via phone, in-person, or online;
- Diagnose hardware and software issues and provide effective, timely solutions;
- Ensure support tickets are resolved within service-level agreements (SLAs) and to high customer satisfaction;
- Keep support queues under control and ensure consistent updates on open incidents;
- Help users get the most from their systems, tools, and equipment;
- Monitor system performance using tools, and perform routine audits and reports as needed;
- Carry out regular IT housekeeping and maintain shared resources;
- Work closely with internal teams, third-party vendors, and external partners to ensure seamless support;
- Uphold IT policies, procedures, and security standards at all times.
Location: Debrecen, Hungary
Mode: On-site
Type of employment: Full-time
Working hours:
- Monday - Friday
- 8.00-16:30
About Transcosmos
A Japanese firm specializing in outsourcing services, including call center operations, data entry, and business process outsourcing.