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German - speaking Technical Support Analyst - Budapest
Provide German-speaking technical support for portable power devices in Budapest office
Budapest, Budapest, Hungary
2 weeks ago
Transcosmos
Provides outsourced contact center, digital marketing, and business process services to support customer experience and operational efficiency.
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Turn Tech Support Into Something That Matters!
Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they're smart, solar-ready solutions helping people stay connected wherever life takes them.
As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won't just be answering questions — you'll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.
What you'll be doing
- Respond to customer inquiries via phone and email with professionalism and clarity
- Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
- Guide customers through product features and best practices
- Escalate technical issues following structured processes
- Own the customer journey from first contact to final resolution
- Log all interactions accurately and ensure compliance with privacy and security standards
- Collaborate with your team to deliver exceptional support
Technical details of the position
- Base location: 1132 Budapest, Váci street 22-24. (Regus Business Center,) Hungary
- Work Mode: Onsite, from our office
- Working Hours: 08:30 – 17:00, from Monday to Friday
- Type: Full-time, 40 hours / week
German - speaking Technical Support Analyst - Budapest
Budapest, Budapest, Hungary
Support
About Transcosmos
Provides outsourced contact center, digital marketing, and business process services to support customer experience and operational efficiency.