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German - speaking Technical Support Analyst - Budapest
Provide German-speaking technical support for portable power devices in Budapest office
Budapest, Budapest, Hungary
5 months ago
Transcosmos
Provides outsourced contact center, digital marketing, and business process services to support customer experience and operational efficiency.
Turn Tech Support Into Something That Matters!
Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they're smart, solar-ready solutions helping people stay connected wherever life takes them.
As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won't just be answering questions — you'll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.
What you'll be doing
- Respond to customer inquiries via phone and email with professionalism and clarity
- Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
- Guide customers through product features and best practices
- Escalate technical issues following structured processes
- Own the customer journey from first contact to final resolution
- Log all interactions accurately and ensure compliance with privacy and security standards
- Collaborate with your team to deliver exceptional support
Technical details of the position
- Base location: 1132 Budapest, Váci street 22-24. (Regus Business Center,) Hungary
- Work Mode: Onsite, from our office
- Working Hours: 08:30 – 17:00, from Monday to Friday
- Type: Full-time, 40 hours / week
German - speaking Technical Support Analyst - Budapest
Budapest, Budapest, Hungary
Support
About Transcosmos
Provides outsourced contact center, digital marketing, and business process services to support customer experience and operational efficiency.