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Technical Support Consultant In English
Assist clients with device issues and warranty inquiries via phone calls
Tirana, Central Albania, Albania
Entry Level
yesterday
Transcom
A global customer experience specialist providing customer care, sales, technical support, and credit management services through an extensive network of contact centers and work-at-home agents.
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Customer Service Representative (CSR)
Location: Tirana
Language Requirement: English
Description:
Communicating with clients via calls in English and answering their inquiries
Resolving minor device malfunctions and providing assistance with user questions
Informing users about the current status of their warranty
Organizing interventions for more complex device repairs
Assisting with the complaints process
Keeping up with new technological trends and market changes
Requirements:
You have excellent knowledge of the English language (C1/C2 level)
You're great at communication, and enjoy helping others
You enjoy teamwork and a dynamic environment
You are available full time
You're driven by motivation and responsibility
You have a desire to advance in this industry
About Transcom
A global customer experience specialist providing customer care, sales, technical support, and credit management services through an extensive network of contact centers and work-at-home agents.