Représentant(e) En Service À La Clientèle - Barcelone

Customer Service Representative (CSR) in Barcelona

Forcontact is a specialist in omnichannel customer experience with operations in Spain, Croatia, Albania, and Kosovo. Currently, Forcontact is part of the Transcom Group. For more information on Transcom, visit www.transcom.com.

Envie d'offrir un super service client depuis l'Espagne? For our office in the heart of Barcelona, we are looking for passionate service clients to join an exciting project with a famous Italian brand (we keep the name a mystery, but you won't be disappointed!). Voici ce nous t'offrons!

* Salary according to the telephone operator category (Collective Contact Center Agreement) * Indefinite contract * Work mode: on-site from our office in Barcelona * Work hours of 39 hours per week, Monday to Friday with rotation schedules. * We are proud to say that 90% of our managers and directors have started their careers as agents, clear proof of our career plan. * In addition, you will have medical insurance, a birthday gift, referral bonuses, and seniority plans.

Rejoins notre famille Transcom comme spécialiste du service client avec italien! Ton quotidien consistera à: * Assistance téléphonique * Gestion des mails * Resolution of problems related to shipments * Follow-up of deliveries * Ensuring the resolution of users' concerns.

Ce que nous recherchons: * Native or very advanced French speaker - written and spoken * Current Spanish or English - written and spoken. * Communication skills * Regular use of computer tools * Stress management is essential as we help multiple clients at once and use multiple systems. * Solution-oriented and flexible. All our clients must feel heard and respected and we must always provide the best possible solution.

IMPORTANT: Eligibility to work in Spain To be considered for this position, candidates must have the legal right to live and work in Spain. * For EU/EEA citizens: A valid EU/EEA passport is required. * For non-EU/EEA citizens: A valid Spanish TIE card (including residence and work permit) as well as a Spanish social security number are mandatory. Please ensure that your eligibility documents are valid and up to date at the time of your application.

A quoi ressemble la vie chez Transcom! We have 30,000 customer experience specialists in 27 countries and 90 sites providing services in 33 languages to international brands in a range of industries. Due to our recent success, we are developing our winning teams and investing in our staff. Chez Transcom, we are committed to our clients and to each other. Every day, new people start their journey with Transcom, taking the potential they have today and developing it into skills for the future. That's how we are at Transcom; Be recognized for your hard work, team spirit and support for others. Champions of positive change in teams and communities. That's where we hang out - and support each other. You are there, as you are, from day one. With the right attitude, there are no limits to what we can achieve together.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."