Danish Speaking Technical Support Agent For Samsung

Customer Service Representative (CSR) For Samsung Tech Support Team

We are seeking a highly motivated and technical individual to become a part of our Tech Support Team for Samsung. As a representative of technical support and user activation, you will have the unique opportunity to play a crucial role in providing top-level assistance to Samsung customers, troubleshooting technical issues, and enabling them to maximize the use of their high-tech products.

Transcom is a global community of customer service experts. All quick, curious, targeted, eager to learn, and committed to the world's best and most beloved brands. We are looking for a Danish-speaking tech expert who loves to help others, takes great care in providing excellent customer service, and has a true passion for the technology world and AI - and we would like you to become a part of us. This is the perfect opportunity for a tech nerd.

What's in it for you?

• International and inclusive environment that makes you feel supported, encouraged, and welcome from day one. We are committed to your growth and success.
• Cutting edge technology - be ahead of the technology and work with the latest technical products and innovations.
• Career growth - We offer robust professional development programs, mentorship, and advancement opportunities within our diverse customer experience team. This is your chance to grow and develop in a dynamic and fast-paced industry.
• Make a real impact - Improve users' lives directly by solving their technical challenges and guiding them to maximize the value of their devices. Your role is crucial in ensuring that our users get the most out of their technology and make a real difference in their lives.
• Full-time contract.
• Additional employee benefits.

Become a part of our team as a Technical Support Expert and User Activation Expert! Samsung is at the forefront of the market when it comes to future technology. In this role, you will function as a user enabler. You will listen to and understand our users' inquiries and ensure that they understand how to proceed in the best way. Your mission will include solving problems, but it doesn't stop there; you will ensure that the user gets the most out of their technological product, while using the finest pioneering technological tools to help you in your daily work. Your primary responsibilities will be to leverage your in-depth knowledge of technology products to diagnose and solve complex problems and to be an advocate for our customers, advocate for their needs, and provide outstanding service.

What we are looking for:

• Native or fluent in the Danish language.
• Proficient English skills (B2+) written and spoken.
• Great interest in troubleshooting hardware and software on various electronic devices.
• Passion for learning and understanding mobile operating systems (Android & IOS) and common software.
• Enthusiasm for problem-solving and a natural approach to diagnosing and troubleshooting technical issues.
• A positive attitude and a strong ability to handle stress effectively.
• Excellent listening skills and a genuine interest in building strong customer relationships.
• A creative mindset and resourcefulness in finding innovative solutions and alternative options.

Start date = 17.11.2025

How life is at Transcom!

We have 30,000+ customer experience specialists in 29 countries with 90 locations, providing services in 33 languages to international brands in various industries. Due to our latest success, we are expanding our award-winning teams and investing in our people.

At Transcom, we are relentlessly committed. To our customers and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Being recognized for working hard, being a team player, and supporting others. Advocating for positive, lasting change in our teams and communities. That's just how we are at Transcom. We care about and look out for each other. You are included, just as you are, from day one. And with the right mindset, there is no limit to how far we can go together. We are committed to your growth and success.