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Customer Service Representative - Back Office
Provide real-time online chat support to resolve customer inquiries efficiently
New Cairo City, Cairo, Egypt
Entry Level
18 hours agoBe an early applicant
Transcom
A global customer experience specialist providing customer care, sales, technical support, and credit management services through an extensive network of contact centers and work-at-home agents.
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Chat Agent
We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.
Chat Agent Duties and Responsibilities
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
About Transcom
A global customer experience specialist providing customer care, sales, technical support, and credit management services through an extensive network of contact centers and work-at-home agents.