Service Coordinator

Coordinator Of Service

As a Coordinator of Service, you will be responsible for planning, coordinating, dispatching, and controlling the operational activities of Service projects; as well as being the guarantor of communication with the Client, Supervisors, and Service Technicians for the coordination of work, preventive maintenance tasks, repair, training, startups, warranties, and sales concessions, in HVAC Air Conditioning and controls systems.

Prosper both at work and at home, thanks to significant benefits, flexibility, and growth opportunities. We provide comprehensive benefits to support our employees and their families, which include:

• Opportunity to participate in the company's private medical and life insurance program upon meeting the eligibility requirements, following the company's established policies, terms, and conditions. The coverage and conditions for employees and their family members may vary depending on the location of the employees and their family members.

• Access to the comprehensive wellness program, which provides resources to support your and your family's emotional, legal, and financial well-being.

• Opportunity to take advantage of continuous learning opportunities through our ongoing training programs.

• As part of our commitment to social responsibility, you will be granted a full day (8 hours) of paid time off per year to perform volunteer work in non-profit organizations, through our Employee Volunteer Program.

• In case you face unexpected financial difficulties, the Helping Hands Fund of Trane Technologies is available to provide support to our employees.

This position is eligible for a hybrid work schedule (3 or more days on-site per week) based at the Bogotá office.

What you will do:

• Coordinate the resources of the Service Department.
• Execute, implement, and maintain the necessary standards to ensure customer satisfaction. Perform the assignment of projects to the Work Teams.
• Receive service transitions from the Service Account Managers, verify administrative confirmation to prepare the annual, monthly, and weekly programming of personnel, coordinating technical personnel, materials to be used, subcontractors, equipment, and tools, air tickets, accommodation, transportation, cash advances, immigration requirements or visas, according to the needs of the projects, the skills of the personnel, and the availability of resources.
• Generate annual work plans and send them to the clients, make client notifications, and prepare activity reports and reports.
• Interact and agree with the Technical Support Leader and Technical Supervisors on the assignment of activities and dispatch to Service Technicians.
• Maintain customer satisfaction by investigating and addressing any complaints, responding to special requests and requirements, directing them to the appropriate department or personnel for activity assignment.
• Follow up on service reports, request damage reports when applicable, and ensure they are sent promptly to the Service Estimator and Service Account Manager for offer preparation.
• Support the Service Management and Service Project Administrators in the estimation process of Bookings, preparation of weekly Forecast, support the billing process ensuring timely delivery of documentation, and report the status of projects in process before closing.
• Prepare service budgets for correctives.
• Flexibility to work overtime / weekends as needed. Requires occasional local and international travel.
• Provide geographical coverage to the entire Central America and Caribbean region.

What you will bring:

• 4+ years in coordination of preventive and corrective maintenance services to electromechanical systems, or project management experience.
• Studies in Industrial Engineering, Administration, or related fields.
• Desirable knowledge or studies in air conditioning, ventilation, refrigeration, and heating systems.
• Domination of Microsoft Office, Word, Power Point, Sales Force.
• Advanced domination of Excel.
• Requires 20% travel.
• Requires intermediate English proficiency.

Equality of Opportunity in Employment:

We offer competitive compensation and comprehensive benefits and programs. We are an employer that offers equal opportunity; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, protected veteran status, or any other legally protected status.