Lead Customer Service Representative

Lead Customer Service Representative

Trane Technologies Life Science Solutions Business is hiring for a Lead Customer Service Representative to join our team. In this role, you will provide technical process guidance to customer service teammates as a subject matter expert. The Lead Customer Service Representative will support the customer service team by being a point of escalation to help resolve customer/technicians' needs and issues and serve as a back-up to the Customer Service Manager.

Responsibilities:

• Coordinates service resources, dispatches and assigns team members to projects.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Field Technicians to assign and dispatch.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, quotes customers, creates purchase orders, and generates various reports.

Qualifications:

• Certificate/degree from college or technical school with three (3) years related experience and/or training; or minimum of five (5) years of related experience and/or training with HS Diploma/GED.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the refrigeration cycle.
• Base Pay Range: $52,500 to $70,500
• This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
• We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.