Field Service Representative

Technical Product Support

At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

As a Technical Product Support, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.

What's in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Where is the work:

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

What you will do:

Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.

• Communicate service bulletins and alerts to dealers on a timely basis.
• Support sales team with key customer relationship management.
• Provide product performance investigations and reporting of quality and/or First Notice events.
• Establish and conduct a comprehensive technical training program for service & installation technicians.
• Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.
• Provide effective and timely response to consumer inquiries and complaints.

What you will bring:

• Minimum of five years field service experience
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
• Ability to craft communications to technicians which convey instructions and/or notices
• Proven skills in planning and conducting training sessions.
• Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
• Strong consumer and customer relations background
• Ability to compose written correspondence to address consumer complaints
• Skilled in use of negotiation principles
• Ability to easily switch between rapidly changing priorities.
• Strong computer skills (Windows 2000 & Microsoft Office 2000)

Compensation:

Base Pay Range: The base salary for this role ranges from $51,000 to $90,000, depending on experience. Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.