Customer Service Consultant

Job Title

At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary

Responsibilities:

• Regularly visit customers to consult and get the repair service, service agreement as target setting
• Renew service agreement contracts within target setting
• Accuracy pipelines forecast
• Well planning sale visiting activities weekly, monthly. Provide the report of customer's feedback, consulting, communication and negotiation results
• Initiative to propose service offerings come up detail action plan for assigned customers to recover the order and revenue shortage versus assigned target
• Strategy to build up the pipelines to meet the forecast of month, quarter, full year and next year in advance based on assigned customers
• Accumulate data to build the customer relationship management (CRM)
• To search new possibilities, opportunities from assigned customers for increasing service sales including comprehensive maintenance package, chiller's maintenance and plant room, retrofit projects, service offerings, non-Trane parts and renovation projects relative to HVAC fields
• Commit and fully align to all target setting based on the need of service business within a year to sustain and meet the target of service business.
• Provide all solutions, action plan to improve which KPI could not meet the target, overcome challenge and drive the result properly. Continue improvement actions to sustain the service business as a norm to adapt any tough and challenge circumstances
• Coordinate with Service fulfillment team handle customers' complaints on time with high professional manner in order to provide corrective actions and solutions
• Person in charge to handle all hot jobs from the assigned customers to ensure the smooth cooperation between company and customers
• Meet the customer satisfaction rate as target setting for service sale operation excellence
• Report and response all required matters to internal and external customers timely as response process when required
• Fully comply to company's safety and compliance policies
• Commit and fully align to new target setting and works requested based on business direction and Direct Manager

Qualifications

Bachelor's degree in engineering

At least 2 years' direct sales experience. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

Ability to read, analyse, and interpret engineering documents.

Able to solve complex problems. Integrates and interprets data from diverse sources to find solutions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Excellent verbal and written communication skills

Able to work independently and collaborate with multi-functional teams

Organizational and time management skills

Customer focus mindset

Innovative mindset and willing to explore new front

Strong computer skills in a Microsoft Office environment

Key Competencies: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.