Thermo King Service Manager, Rail

North America Service Manager

Thermo King is seeking a passionate and results-driven North America Service Manager to lead the surge in rail HVAC contracts across the region. In this high-profile role, you'll work closely with our Global Rail Sales & Services Leader, driving the expansion of our service footprint while cultivating lasting partnerships with customers, OEMs, and dealers. You'll also have the opportunity to showcase your technical expertise by providing hands-on field training and guidance. If you have experience in rail and/or HVAC and are eager to play a key part in shaping the future of our services, we want to hear from you!

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Where is the work:

This position has been designated as Remote within the United States. Please note that the anticipated travel is 50-70%.

What you will do:

• Drive profitable growth of our Rail HVAC business in North America through strategic interfacing with end-user customers, Rail OEMs, dealers, and internal teams.
• Analyze customer needs and support bidding and execution teams by providing technical inputs to contract requirements.
• Cultivate relationships with service managers, project managers, project engineers, operators, and purchasing professionals at car builders and end-users' organizations.
• Demonstrate proficiency in HVAC software, providing training to lower-level technicians and offering remote support.
• Negotiate critical and complex long-term and project agreements to enhance business outcomes.
• Exercise product line expertise to develop effective solutions for customers, OEMs, and dealers.
• Implement aftermarket and technical training programs, education webinars, and direct interventions with end-user customers and OEMs in the designated geographic area.
• Collaborate with cross-functional groups within the organization, providing valuable feedback on products, customers, OEMs, and dealers.
• Develop market insights, identify opportunities to increase market share, and promote aftermarket parts for the installed HVAC base.
• Utilize strong technical background to support dealers, OEMs, and customers in the field, ensuring the highest level of service.
• Provide technical support, training, and guidance to dealers in the designated territory, ensuring they possess the necessary tools and competencies.
• Analyze and solve problems effectively, managing risk and prioritizing customer reassurance during challenging situations.
• Reporting and managing Field Modification Instructions.

What you will bring:

• Bachelor's degree in engineering or equivalent (Master's degree preferred)
• Minimum of 5 years of experience in the HVAC/Refrigeration industry (preferred)
• Previous experience in the rail industry is highly advantageous
• Strong knowledge of HVAC/refrigeration systems, potentially in Transit industry
• Demonstrated strong problem-solving skills and ability to resolve issues effectively.
• Exceptional interpersonal skills to effectively navigate dealer, OEM, customer, and internal relationships
• Basic knowledge of transport, mechanics, and electrics
• Familiarity with dealer and customer business practices
• Willingness to travel (50-70%) including weekends and outside regular office hours- this includes international travel
• Possess strong communication skills in English, with proficiency in French, Spanish, or Czech being a significant advantage.

Compensation:

Base Compensation: $110,000 – 130,000

Additional Compensation: Total compensation for this role also will include an incentive plan.

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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