Service Project Administrator

Project Administrator

Trane has a new exciting opportunity to join our organization as a Project Administrator in our Burnaby, BC or Calgary, AB group.

Under moderate supervision, this position works closely with Service Manager(s), and is responsible for routine service project documentation, procurement, customer invoicing, and administrative closeout of each project. From project award through close-out, portfolio includes multiple projects at different stages of completion. You will be required to closely interact with internal and external customers to ensure the timely completion of each project, to foster a positive culture.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including Extended Health Care (EHC) that includes fertility coverage, Company-funded Health Care Spending Account (HCSA), and holistic wellness programs – WE DARE TO CARE!
• Defined Contribution Pension Plan with a 2% Basic Company contribution and up to a 3% Company match on your contributions = up to a 5% Company contribution.
• Paid Time off, including volunteer time off to support your volunteer efforts in your community.
• Educational and training opportunities through company programs along with tuition assistance.

Where is the work:

• From Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires.

What you will do:

• Plans and reviews assigned projects, establishes schedules and project parameters and sets procedures to accomplish system goals.
• Sets-up service agreements in system application based on transition documents.
• Establishes and measures internal service process and associated compliance.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
• Connect and communicate with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff.
• Schedule and participate in internal project team meetings to ensure accurate transfer of information.
• Validates cost to date and reconciles project data in business system.
• Reconciliation of purchase order discrepancies to support the Service fulfillment process.
• Reviews billing backlog and coordinates/communicates with Service Managers, HVAC Field Technicians, customers, as necessary to resolve obstacles.

What you will bring:

• High School diploma or GED and up to two (2) years of related experience and/ or training; or equivalent combination of education and experience.
• Must have strong communication skills, proactive approach with willingness to work independently as well as part of a team.
• Demonstrated ability to perform tasks such as problem solving, decision making, rational thinking, and exercising good judgement.
• Experience prioritizing tasks in order to meet tight deadlines within a fast-paced environment.
• Previous experience with financial systems and basic accounting, including accounts receivable and accounts payable, an asset.
• Construction law and regulation knowledge is an asset.
• Flexibility to work overtime/ weekends, as required.

Compensation:

Base Pay Range: $65,600 - $86,400

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.