MDM Support Specialist

Customer Service

At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Our team drives business growth by providing customers and parts stores the documents required to quickly and efficiently identify Original Equipment Manufacturer (OEM) replacement parts for Heating, Ventilation, and Cooling (HVAC) Equipment. This role is responsible for maintaining the product documentation (setup) for service parts sold through our Parts Channels and creating and maintaining the documentation (parts list) for all Trane Technologies brands and several sourced products. Product documentation includes collecting, analyzing, and interpreting requests for item setups and changes.

This position works with cross-functional teams to provide part availability and allows customers to identify service parts through graphics and documentation of bill of materials documentation. This role requires analytical, business, and technical skills to assess each project and determine what actions need to be taken. The specialist will work with other Engineering, Purchasing, and Customer Service Teams to develop plans for a specific project/request. Typical functions of this position include but are not limited to defining item attributes in Windchill and Oracle. This consists of the bill of material maintenance/creation and change control procedures. The MDM Support Specialist is entrusted with coordinating/monitoring all changes to ensure they are completed, and the original requestors are notified. They are also responsible for checking finished work for quality and accuracy. Work is performed in an engineering environment using computer tools and product knowledge. Due to the wide variety of systems and item setup configurations, the MDM Support Specialist must demonstrate great versatility, adaptability, and organizational skills. It requires individuals to work independently to make strategic decisions in a team environment, a testament to the trust and empowerment we place in our team members.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Where is the work: From Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires.

What you will do:

• The primary focus of this position is to support the business growth strategy through a broad range of technical knowledge, not only of products but also of parts processing through our many systems.
• Create and maintain documentation (part setups) for Trane Technologies brands.
• Ensure that documentation and production projects meet established deadlines.
• Analyze design changes based on business requirements and set work direction that supports product management.
• Interface with teams across all products, Strategic Business units, Manufacturing Plants, and multiple time zones and global regions.
• Become a service part expert with several product lines within the HVAC equipment portfolio.
• Support cross-functional teams to provide part availability and enable customers to order service parts through all business systems/channels.
• This role requires analytical, business, and technical skills to assess each project and determine what actions need to be taken to ensure the item master files are current and effective control is maintained over all controlled documents, records, and parts.
• Must be able to work independently while keeping supervision and management informed of project status.

What you will bring:

• Associate's Degree preferred in Computer Science, Engineering, Business, or related field, or equivalent experience.
• 3+ years of relevant experience in data management, engineering support, or enterprise system environments.
• Experience working with Data Analytics and Business Intelligence software like Tableau and Power BI a plus.
• Experience working within enterprise systems such as Oracle, Salesforce, Windchill, or similar platforms preferred.
• Strong organizational, planning, and execution skills, as well as attention to detail orientation, are required.
• Excellent written, verbal, and interpersonal communication skills.
• Strong problem-solving and conflict-management skills.
• Ability to effectively interact with cross-functional disciplines and within team settings.
• Ability to work independently to make strategic decisions in a team environment.
• Ability to manage multiple priorities at once through strong organizational skills.
• Exhibit exceptional project management skills.
• Demonstrate leadership skills and the ability to work as a team member or leader.
• Travel up to 15% to visit manufacturing sites.
• Automation driven/background is a plus.

Compensation: Base Pay Range: $50,000-$60,000 Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.