Account Manager - Dealer Sales

Account Manager – Dealer Sales

At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

As an Account Manager – Dealer Sales you will provide sales support to the Dealer & Parts sales processes, enhancing customer service level capabilities.

In this role, you are primarily responsible for delivering on our business strategy by developing long-term customer relationships with building owners and strengthening our existing customer base with a focus on providing customers a total solution for the most energy efficient buildings. You will bring your passion for solving problems, creating customer value, and building relationships to make an impact.

Thrive at work and at home, through meaningful benefits, flexibility, and opportunities for growth. We offer comprehensive benefits to support our employees and their families including:

• Opportunity to participate in the Company's private medical and life insurance program prior to meeting eligibility requirements.
• Access to the Wellbeing Program, which provides resources to support the emotional, legal, and financial well-being of you and your family.
• Continuous learning opportunities through continuing education programs.
• One full day of paid time off per calendar year to volunteer with non-profit charitable organizations.
• Support from the Trane Technologies Helping Hands Fund in cases of unforeseen personal hardship.

Where is the work: This position is eligible for a hybrid work schedule (3 or more days onsite per week) based out of San Juan, PR.

What you will do:

• Handle general phone calls, emails & in-house customer inquiries and requests for Parts & Unitary departments.
• Dealer equipment price quotes.
• Conduct sales of HVAC parts, equipment, & supplies over the phone, and walk-in customers.
• Provide technical support to customers.
• Provide equipment & parts inventory availability.
• Receive & process customers equipment & parts orders.
• Actively make customers aware of products promotions.
• Respond to customers enquiries, questions, or complaints regarding products or services.
• Knowledge of the Trane product line to be able and demonstrate and discuss with customers.
• Follow up verbally or in writing to ensure total customer satisfaction.
• Proper canalization of customer inquiries to other departments.
• Willing to work under pressure and able to perform the duties on time.
• Customer oriented and excellent interpersonal relations.
• Enquires and communicates customer's perceptions by gathering customer feedback and sharing information with management.
• Able to work overtime and weekends as required.
• Follow up to Unitary Projects, managing commercial variables like Pipeline Management and Accounts Management, using Trane designated tools, like Salesforce or similar.

What you will bring:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations feasible to enable individuals with disabilities to perform the essential functions.
• Computer knowledge (Windows, MS Office, Oracle)
• Two years certificate from college (associate degree) or technical school in HVAC, and three to five years of customer service experience dealing directly with customers.

Haven't done every single thing in the job description? At Trane Technologies, we are just as interested in your capabilities as your prior work experience. So, if you are excited about this role but your past work experience doesn't align perfectly with everything in the job description, we encourage you to apply anyway. You may just be the best person for this role.

Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.