Technical Product Support Engineer - Remote Eligible

Technical Product Support Engineer

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

This is a Remote position.

Job Summary:

As a Technical Product Support Engineer, you will provide technical support for the startup, operation, service, and training of Trane mag bearing and modular equipment. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As a Technical Product Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of various air-cooled and water-cooled commercial chillers. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience.

What You Will Do:

• Provide remote Technical Service Support for Trane Field Service Agencies and internal areas including phone support and field travel.
• Originate solution in the Hub and/or technically review solutions for problems.
• Review and direct customer interaction for Trane Chillers.
• Troubleshoot Chillers remotely.
• Perform chiller service report and chiller data analysis, organize output data, technical and other reports and records as required to support data driven decision making.
• Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives.
• Ensures quality standards of all technical service operation processes and functions required for execution of work and customer satisfaction.
• Participate in Quality Audits, Design review teams, and technology transfer.
• Identify field problem trends and provide detailed information to the Quality department relating to field or factory failures for product improvement processes.
• Lead and/or participate as a team member on supporting teams such as field quality problem solving and field service communications.
• Travel (up to 20%) to jobs to troubleshoot, train, provide field support and support new product development.
• US and International Travel (Passport Required)
• Perform root cause analysis and defect resolution
• Author and/or review product literature and assist with training classes
• Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in that area
• Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process

What You Will Bring:

• Bachelor's Degree in Engineering or Engineering Technology and at least 10 years work experience with commercial HVAC products and/or service; OR an equivalent combination of education and work experience is required.
• Min 5 years' experience with mag bearing technology
• Strong electrical troubleshooting of electric, and electro-mechanical devices.
• Strong low voltage (up to 600vac) starter and drives knowledge and/or experience.
• Formal Technical Training in Refrigeration and air conditioning preferred but not required.
• Strong customer facing experience.
• Chiller servicing and overhaul experience a plus.
• Ability to learn and utilize various Trane software programs related to technical service.
• Strong work ethic, great attitude, customer-focused, team-oriented and results-oriented.
• Proficiency in Microsoft Office applications required: Call Center experience a plus.
• The ability to multi-task and perform in pressure situations required.
• Must be able to work independently with minimal direction.
• Attitude, receptive to extensive involvement in a participative management atmosphere.
• Ability to function in a team environment and ability to work remote if required

Base Pay Range: $120,000 - $150,000 Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.