Quotation Engineer Service

Sales Support Service

The Sales Support Service is responsible for maximizing customer and order acquisition in line with company strategy with an overall responsibility for managing the day-to-day operation of the quotation process from initial contact to Project Fulfillment handover in addition to technical issue resolution for internal/external customers.

Responsibilities include:

• Ensuring all incoming inquiries are qualified, assessed, prioritized, and scheduled, customer dates are achieved, and customer/SE is updated on any changes or alternatives to their expectations.
• Ensuring all solutions and services are selected and quoted to an optimum and competitive standard.
• Ensuring all incoming orders are technically validated and handed over to the administrative team in an acceptable timeframe.
• Ensuring pricing and margins are in full compliance with required authorizations.
• Adding value wherever possible, suggesting solutions and up-selling range of products & services.
• Ensuring close communication/liaison with sales engineers on all quotations.
• Identifying & generating potential sales opportunities with existing and new customers, elaborating proposals and coordinating other processes to ensure high level of customer satisfaction.
• Presenting the proposal to the customer & following up.
• Developing, evaluating, and discussing possible solutions with customer and sales engineer.
• Continuously assessing need and training team on processes & tools updates.

Other responsibilities include:

• Encouraging customer growth and loyalty to the company through continuous support and customer service.
• Performing accordingly to company strategy in terms of vertical markets, product mix and selling level.
• Preparing reports as and when needed.
• Actively participating in teamwork for various projects.
• Helping keep customer database updated.
• Implementing local business standards.

Qualifications include:

Degree in Engineering, preferably Thermodynamics / Mechanics or equivalent. First professional experiences (1-2 yrs), preferable. Should have knowledge of the fundamental concepts of heating, ventilating, air conditioning & HVAC systems, preferable. Willing to increase technical knowledge and available to travel, occasionally. Computer skills: Essential MS Office (Word, Excel, PowerPoint); Languages: Italian, good in English. Communication skills and ability to cooperate with different groups (e.g. customers, clients, etc.). Sales & Customer oriented skills. Working within the team. Detailed oriented & very well organized.

What We Offer:

• Competitive compensation package
• Career growth: Join a global leader in sustainable HVAC solutions and leverage numerous opportunities for professional development.
• Training and learning: Engage in The Academy's dedicated learning paths, covering both technical and soft skills, alongside a variety of online training courses and live events hosted by industry experts
• Support and wellbeing: Benefit from our Career Navigator program, English language training with EF, and an employee wellbeing program
• Health benefits: Enjoy additional professional and extra-professional insurance coverage and medical coverage.
• Meal vouchers: Receive meal vouchers to enhance your work-life balance.
• Hybrid work arrangement