Coordonnateur Des Ressources De Service Numérique/digital Service Resource Coordinator

Digital Services Resource Coordinator/Project Administrator

At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including Extended Health Care (EHC) that includes fertility coverage, Company-funded Health Care Spending Account (HCSA), and holistic wellness programs – WE DARE TO CARE!
• Defined Contribution Pension Plan with a 2% Basic Company contribution and up to a 3% Company match on your contributions = up to a 5% Company contribution.
• Paid Time off, including volunteer time off to support your volunteer efforts in your community.
• Educational and training opportunities through company programs along with tuition assistance.
• Learn more about our benefits here!

This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.

Responsibilities:

• Responsible for communicating directly with internal and external customers regarding scheduling, updates, and follow-up
• Receives and enters all BAS service related calls
• Confirms the accuracy of the information entered in the Trane business systems (customer information, PO, call type, profit center, etc.)
• Works with the Area Service Manager to coordinate the daily schedules of BAS Service Technicians
• Coordinates manpower with Contracting Project Managers and Project Administrators on strategic projects
• Works with the Account Exec to strategically coordinate service control inspections and repair work to follow the customer consultation meetings
• Releases all materials and subcontractor agreements for quoted projects
• Maintains status of all active calls and WIP
• Maintains contract compliance
• Communicates with the Service Control Field Team Leaders
• Service Controls invoicing
• Coordinates warranty transfers
• Verify and apply technician labor daily
• Issue and enter purchase orders for vendor purchases
• Enters purchase orders and receipt purchase orders.
• Process service claims
• Communicates effectively with other team members concerning project management process.
• Sets-up service agreements in system application based on transition documents
• Collects, inputs, validates and reconciles project costs data in system application to completed work order.
• Follow-up with customers to obtain missing Purchase Order #s
• Initiate invoicing process and coordinate format, layout, attachments, and mailing with Shared Financial Services.
• Reviews billing backlog and coordinates/communicates with Project Managers, HVAC Field Technicians, customers, and Trane claims as necessary to resolve obstacles.
• Process and coordinate internal Trane claims by evaluation and qualifying requests, collecting information and completing forms, responding to questions, and tracking progress.

Tasks Related to Digital Services Agreements:

• Assist in development and Validation of Digital Services contract and Project estimates to verify accuracy and scheduling
• Once estimate is transitioned-Transmits estimate
• Fills out TIS request form and submits for processing
• Inputs contract/project into Trello for scheduling and tracking
• Orders any necessary material
• Schedules BAS Techs, RSS, AE, and EE to implement necessary tasks for contract/project
• Tracks all contracts/projects for compliance

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.