Client Services Representative

Job Opportunity At Trane Technologies

Trane Technologies™ and through our businesses including Trane® and Thermo King® create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary

Delivers positive customer service experience and sales solutions to our customers while assisting internal Sales team meet financial and business goals and objectives. Assist Sales Team with implementation of corporate initiatives as determined by Services Sales Leader. Identifies opportunities for growth and sales within the existing customer base and coordinates activities with the account management team to develop strategies to win. Collaborates with Estimating, Operations, Sales and Billing teams to ensure customer needs are supported. This position includes customer support and sales activities at client's facilities as needed.

What You Will Do

1. Ensure customer satisfaction, retention, and growth for assigned portfolio through proactive relationship management and timely response to inquiries and concerns.
2. Drive the account management process, including development of customer profiles, account strategies, service delivery plans, budgeting, and regular site visits.
3. Conduct frequent customer site visits to monitor service delivery, identify sales opportunities, and maintain strong customer communication.
4. Collaborate with Service Resource Coordinators to schedule technicians and secure necessary parts/materials to meet customer obligations and company profitability goals
5. Lead T&M and Quoted Job pull-through opportunities by working with account managers and estimators on proposal creation and timely delivery to customers.
6. Manage accounts receivable communications, service agreement renewals, booking processes, and achievement of monthly targets.
7. Monitor and review financial performance of assigned accounts monthly, providing corrective action plans for underperforming agreements.
8. Provide regular updates and planning through weekly activity reports, participate in sales meetings, and attend customer support development trainings.

Qualifications

• Minimum of 2-year degree required.
• Experience not required, but experience in a customer service capacity a plus.
• Must be able to handle high-stress situations.
• Must be able to communicate effectively in person, by phone and through written communication.
• Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
• Proficient in Microsoft Office applications, particularly Excel and Word
• Mathematical Aptitude
• Must be able to travel and possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
• DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

This position is classified as safety-sensitive.

Compensation

Base Pay Range: $70,000 - $95,000, plus incentive

Total compensation for this role will include an incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, and geographic location where the work is performed.

Equal Employment Opportunity

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.