Client Service Representative

Client Service Representative

Trane in King of Prussia, PA is hiring for a Client Service Representative to join our team. In this role you will be responsible for developing long-term customer relationships and maximizing account penetration and customer retention by developing HVAC system related solutions.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Learn more about our benefits here!

Where is the work:

Hybrid:

This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.

What you will do:

• Support of assigned account managers and their assigned customers with HVAC systems & equipment product selections, application, proposals and sales development.
• Quote, close, and transition Technician Leads and other Service repair work under the direction of the Account Managers
• Generate estimates and proposals for service work under the direction of the Account Managers.
• Provide quotes for service repairs, change outs, IAQ, and energy solutions including quotes for time and material as well as fixed price service
• Prepare transition documents and communicate project readiness for assignment to operations team.

What you will bring:

• Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
• Minimum one (1) year experience in Account Management, Mechanical Contracting/HVAC or Facilities Management fields preferred.
• Working knowledge of HVAC systems preferred.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Compensation:

Base Pay Range: $60,000-70,000

Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, and geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.