Parts & Service Administrator (0526)

Trail Appliances Parts & Service Administrator

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Reporting to the Parts & Service Supervisor, you will manage service orders, coordinate technician schedules, and oversee parts ordering and customer invoicing for both customer-owned and company-stock appliances. You will also ensure clear communication with suppliers, customers, and internal teams, while striving to maintain operational efficiency and support the overall goals of the service department.

Compensation: $23.10 per hour

As a Parts & Service Administrator, you will support Parts and Service Operations by managing data entry, ticket resolution, closing work orders, maintain customer communication, and supplier coordination. This role is essential in ensuring accurate information flow, timely order fulfillment, and high levels of customer satisfaction.

Key Responsibilities

• Administrative & Data Management
• Ticket & Email Management
• Parts & Order Management
• Customer Communication & Service
• Training & Support
• Workplace Standards & Other Duties

To be successful in this role, you should have administrative and customer service experience. You should be professional and approachable, customer-focused, a strong communicator, organized and detail-oriented, a proactive problem solver, adaptable, and technically comfortable.

Work Environment

• Office at the Annacis Island Distribution Centre.
• Tight-knit team.
• Schedule: Full-time Permanent 40 hour per week
• Monday to Friday (with flexibility to work on Saturdays, when needed) start time 8:30am

Why join Trail

• Extended Health Benefits
• Merit Performance
• PPE Allowance
• Generous employee discounts
• Career Development Programs
• Company events
• Fun and dynamic work environment where your strengths and personality shine