GUEST Service Representative

Part-Time Weekend Guest Service Representative- Homewood Suites New Brighton

We're seeking a friendly, dependable Guest Service Representative to join our front desk team on weekends. This is a part-time position with a consistent weekend schedule and potential for additional evening hours during the week, based on availability (not guaranteed).

Position Details:

• Regular weekend shifts, primarily between 3:00 PM and 11:00 PM on Saturdays and Sundays.
• Approx. 14 hours per week, with potential for additional weekday evening shifts depending on staffing needs and candidate availability.
• Starting wage is $16.00/hour; candidates with multiple years of experience may be considered up to $19.00/hour.

Key Responsibilities:

• Greet and assist guests at check-in, check-out, and throughout their stay.
• Respond to guest inquiries and resolve any issues to ensure a positive experience.
• Manage reservations, process payments, and maintain accurate records.
• Collaborate with the Manager on Duty (MOD); weekend GSRs will always be scheduled alongside an MOD unless qualified to work independently.
• Maintain a clean, welcoming front desk area and lobby.

Qualifications:

• Previous front desk, customer service, or hospitality experience preferred.
• Strong communication and problem-solving skills.
• Must be reliable and available to work consistent weekend shifts.
• Comfortable using computers and reservation systems (training provided).

We all matter. We all make a difference. We are TPI.

TPI Hospitality is a nationally recognized company with over 50 years of experience. We own and operate over 40 hotels and restaurants throughout Minnesota and Florida. Our brands include Hilton, Marriott, Margaritaville, Holiday Inn, and more. TPI believes in serving our guests, coworkers, and communities to create win-win outcomes.

The Guest Service Representative position offers an opportunity to work alongside a group of passionate, energetic people who are all empowered to do whatever it takes to deliver an exceptional guest experience. The ideal candidate for this position will be an excellent communicator, using empathy and compassion to create memorable experiences for their guests and coworkers.

Chosen as Minnesota's Best Place to Work:

• We are focused on growing your career…just ask our Chief Financial Officer who started with TPI as a Guest Service Representative.
• Empowerment to create success for yourself and those around you
• With over 40 hotels and restaurants located throughout Minnesota and Florida, TPI associates have more opportunities for advancement

What's in it for you?

• Travel the world – associate rate hotel discounts worldwide
• Free language classes – expand your connections with others
• Health & Dental Insurance Benefits – because life happens
• 401 K retirement plan with a 50% company match – invest in your future
• Schedule flexibility – because we all have busy lives
• Paid vacation – see you on the beach!
• Paid volunteer time - make a difference in your community
• Mentorship program – strive for more

We all matter. We all make a difference. Are you ready?