Manager, Field Parts Operations

Manager, Field Parts Operations

Rank 6

Bowmanville, ON (Hybrid) Deadline: Please apply before September 12, 2025.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a candidate to be a part of our Operations Support Team. This is a full-time opportunity and will report to the National Manager, Parts Operations. This role is the liaison between the parts operations team, field staff, parts logistics partners and the dealer network, for all parts related issues. Along with leveraging industry knowledge and expertise, this role evaluates TCI's parts network to recommend future Kaizen initiatives, enhance operational efficiencies and to help executive level decision-making and strategic direction.

What We'll Bring:

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits:

• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Company demo vehicle
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program

What You'll Be Doing:

National Parts Support Centre (NPSC):

• Direct the NPSC team and aid in resolution of all dealer cases, calls, claims and emails
• Maintain all required department metrics regarding dealer cases, calls and emails to provide exceptional customer service for dealers
• Communicate with internal stakeholders (i.e. parts supply, accessories, customer relations, and field staff) to resolve parts issues and answer part-related questions
• Liaise with field staff and other internal stakeholders on case management escalations and resolutions
• Adjudicate dealer and zone special requests pertaining to parts claims, parts returns and dealers credits

Parts Logistics:

• Maintain the relationship between TCI and all logistics partners including RFI/RFQ/RFP creation, MSA/SOW negotiations, monitoring contract performance and identifying new partners as required
• Partners selected with contract performance monitored and corrective actions developed to improve performance when required
• Prepare budgets, track actuals and reforecast investment requirements
• Strategic planning & assessment of TCI's parts network, including international import / export, parts transportation, third party logistics (3PL) providers & PDC operations to provide the highest quality at the lowest cost and shortest lead time
• Provided detailed insight to ensure accurate financial reporting as it relates to freight budget and accruals
• Perform regular audits of carrier invoices to ensure rates, applicable surcharges and service levels are accurate and meet the agreed terms
• Develop and audit internal processes to ensure compliance with corporate policies and procedures
• Maintain and kaizen Parts Operations Standard Operating Procedures (SOPs) as related to parts transportation & 3PL activity
• Conduct quarterly business review meetings with vendors to resolve parts logistics related issues and identify kaizen opportunities

Stakeholder Communication:

• Communicate logistics and operational changes on behalf of TCI/Parts Supply & Distribution to all stakeholders (PDC's, TCI staff, Toyota & Lexus dealer network, Logistics Carriers)
• Create and distribute all required parts operations crisis communications for stakeholders
• Solicit Dealer and Field Staff feedback through in person dealer visits (Genchi Genbutsu) and attend Parts and Service Manager Action Group (PSMAG) meetings, to compile and prioritize future kaizen initiatives
• Communicate all Parts Policy Procedure Manual (PPPM) changes and requirements to Dealer and Field staff

People Management:

• Provide timely guidance, coaching, feedback, and accountability for direct reports to drive learning & development and successful project completion
• Lead team members to foster collaboration, comprehension, support & Kaizen (continuous improvement) resulting in work efficiencies
• Empower the team to take initiative and proactively influence the business
• Inspire, motivate, and guide team members while cultivating engagement, team spirit, pride and faith and mobilize help for change during times of stress and uncertainty
• Foster a high level of customer service throughout all team members and aspects of their role

Leadership:

• Provide strategic and operational guidance for business processes and support
• Provide clear recommendations linked to the organization's strategy and financial goals
• Identify and act upon opportunities for continuous improvement, while setting and attaining tough goals
• Encourage prudent risk-taking and organizational learning

What You'll Bring:

• University degree, College diploma or certificate, preferably in a related discipline
• 5+ years of experience in supply chain logistics or customer service
• Prior people management experience is an asset
• Bilingual (English and French) is an asset
• Technical skills including Data Analytics, Power BI, SAP, SAP Business Intelligence, and Microsoft Excel is an asset
• Ability and interest in coaching, mentoring, and developing talent among direct reports
• Professional and customer service focused communication skills – verbal and written
• Ability to foster and maintain relationships
• Quality-focused with excellent attention to detail
• Ability to initiate and improve work processes towards increased efficiencies
• Ability to manage multiple and changing priorities within a fast-paced environment

About Us:

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.