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Software Support Specialist
Provide exceptional technical support to municipal government clients using various software products.
Edmonton, Alberta, Canada
Junior
1 month ago
✨ About The Role
- The role involves providing telephone and email support for customers, addressing complex problems with in-depth technical support.
- The successful candidate will document issues thoroughly and communicate clearly with both customers and team members.
- The position requires balancing competing priorities and deliverables efficiently and effectively.
- Continuous development of product expertise is expected by reviewing new functionality and testing new products.
- The candidate will maintain positive and professional relationships with both customers and teammates.
âš¡ Requirements
- The ideal candidate will have one to two years of experience in customer service and/or technical support.
- Excellent verbal and written communication skills are essential for effectively working with customers on technical and business issues.
- A basic understanding of SQL query writing is required to assist with technical inquiries.
- Familiarity with hardware, software, and network environments will be beneficial in resolving customer issues.
- The candidate should be a naturally curious problem-solver with a tenacious follow-through on tasks.
- An associate degree or advanced training in Business, Computer Science, or a related field is preferred.
About Townfolio
A platform providing city data as a service.