Operations Manager

Operations Manager

As an Operations Manager, you are responsible for overseeing the day-to-day operations of your designated branch. Your role is critical in ensuring operational excellence, meeting key performance indicators (KPIs), and maintaining a safe, compliant, and efficient workplace. Success in this role requires strong leadership, data-driven decision-making, and the ability to streamline processes while supporting your team. Salary: $73,000/yearly

Operational Leadership

Make daily decisions that improve branch efficiency, including resource allocation, zoning practices, and workflow improvements.

Proactively identify and implement process enhancements to maximize productivity.

Manage branch operations with minimal oversight, demonstrating sound judgement and autonomy.

Workforce & Scheduling

Approve timesheets and create driver schedules aligned with business and platform needs.

Oversee dispatching supervisors and drivers, setting clear expectations and accountability.

Foster a culture of performance and continuous improvement by providing clear targets, coaching, and feedback.

Compliance & Administration

Ensure completion of all required employee paperwork (e.g., I-9s) and maintain accurate personnel records.

Enforce compliance with labor laws, including breaks, overtime, and safety standards.

Oversee petty cash and office organization, ensuring smooth administrative operations.

Driver Support & Safety

Serve as a primary point of support for drivers, ensuring they have resources and guidance to succeed.

Promote and enforce safe driving practices to maintain high safety scores.

Conduct training programs, including wheelchair safety and sensitivity certifications.

Fleet & Fuel Management

Oversee fleet maintenance, inspections, and cleaning schedules to ensure safety and operational reliability.

Coordinate preventative maintenance to reduce downtime and costs. Monitor fuel and gas card usage to prevent misuse and track efficiency.

Performance Monitoring & Reporting

Track and analyze branch KPIs such as acceptance rate, cancellation rate, fulfillment, and utilization.

Provide regular reports and insights to upper management, highlight successes and opportunities for improvement.

Take corrective action when metrics fall below expectations.

Disciplinary Action & Coaching

Apply disciplinary actions fairly and consistently (warnings, suspensions, terminations) in line with company policy.

Provide continuous coaching and support to help team members improve performance.

Tools & Technology

Leverage operational and fleet management software effectively, including:

• Paylocity (HR & payroll)
• Google Suite & Microsoft Office (productivity)
• Samsara (driver tracking & safety)
• Fleetio (fleet management)
• Scale Fusion (device management)
• Uber, Lyft, and Waymo dashboards (performance monitoring)

Collaboration & Communication

Actively engage in meetings (camera on, fully present, and collaborative)

Share insights and best practices across branches and departments

Escalate issues promptly to the appropriate teams for resolution

Represent your branch's needs and achievements to senior leadership

Role Expectations

Maintain a presence of at least 40 hours per week, with flexibility for additional hours based on operational demands.

Consistently demonstrate professionalism, adhering to company policies, including drug-free workplace and dress code

Be proactive in communication and transparent in decision-making

Balance operational oversight with strategic thinking, ensuring both immediate goals and long-term improvements are met