VP Service Release

Vice President Of Service Release

As the VP of Service Release, you'll be responsible for the timely and accurate setup, transfer, and notices for all loan servicing. This is a crucial role that helps maximize revenue and minimize risk for the company.

What You'll Do:

• Manage high-volume new loan boarding files for various servicers and sub-servicers, ensuring customer satisfaction and compliance with all investor and regulatory requirements.
• Oversee the accurate and timely transfer of escrow, buydown, principal reductions, and curtailments.
• Ensure RESPA guidelines are met by overseeing the accurate and timely mailing of Notices of Transfer for every purchased loan.
• Manage risk for challenged inventory loans to minimize customer confusion and monetary losses, including coordinating the boarding and offboarding of these loans.
• Oversee pre-purchase data requests from investors, providing accurate, same-day responses to ensure timely purchases.
• Reconcile the loan servicing system to the general ledger and ensure timely service release of loans from the system after transfer.
• Monitor loan sale errors and coordinate resolutions with internal and external partners as needed.
• Lead and manage both onshore and offshore team members.

What We're Looking For:

• 10+ years of experience in a related role, with a strong background in servicing, interim servicing, and service release functions.
• Proven experience creating high-volume boarding files for servicers and sub-servicers.
• Demonstrated experience in loan boarding activities, including auditing data and managing exceptions.
• Experience with general ledger to servicing system reconciliations.
• Experience managing onshore and offshore staff.
• Advanced knowledge of the mortgage industry, with a focus on Servicing, Secondary Marketing, and Accounting.
• Advanced knowledge and understanding of the Broad MSP (Mortgage Servicing Platform).
• A strong leader who can develop specific, realistic goals and organize tasks and activities to ensure an efficient workflow.
• Excellent customer service and interpersonal skills.

Additional Details:

This is a hybrid position, two (2) days a week in our Carrollton location.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.