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Customer Support Specialist - Remote Eligible
Provide exceptional customer support to enhance the Tovala customer experience.
Remote
Junior
2 weeks ago
✨ About The Role
- The Customer Support Specialist will be responsible for providing a seamless and enjoyable experience for customers.
- Daily tasks will include responding to incoming chats, calls, and emails in a timely and engaging manner.
- The role involves monitoring and responding to escalated inquiries and developing expert-level knowledge of Tovala's products and services.
- The specialist will use ticket data analysis to identify opportunities for product improvements and communicate urgent trends to support leadership.
- Maintaining high customer satisfaction and creating a positive environment aligned with Tovala's values is crucial.
⚡ Requirements
- The ideal candidate is extremely responsive and patient when dealing with customer inquiries.
- A positive and proactive attitude is essential for resolving customer issues effectively.
- A passion for good food and an understanding of the importance of home-cooked meals will resonate with the company's mission.
- Strong verbal and written communication skills are necessary to engage with customers clearly and effectively.
- Experience in customer service, particularly in a tech-related field, will be beneficial for this role.
About Tovala
A smart-oven-paired subscription meal service.