L3 Software Support Engineer (C++)

L3 Software Support Engineer (C++)

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

Do you like working on solutions that are used by retailers every day and solving their issues? Do you like working with very smart technical and businesspeople? Do you like working on Point of Sales (PoS) Solutions and at the same time analyzing, identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you.

Software Support Engineers, part of the Support organization, provide the right support for Toshiba Global Commerce Services.

The L3 Software Support Engineer II is part of the Support organization which provides support for Point of Sales (PoS) Toshiba solution Business. Software Support Engineers offers a range of Support Services to ensure partners and mission-critical services can sustain and accelerate business results. The services include customer ticket troubleshooting and debugging, handling escalations, tooling and automation to improve customer support experience.

Basic Qualifications:

• Bachelor's degree in computer science or related field.
• 3+ years of experience developing in C++ environments.
• 3+ years of Object-Oriented development.
• Strong Analytical and Problem-solving skills.
• Experience working with agile methodologies.
• English Level: Advanced in speaking, listening and writing (C1).
• Experience with the following tools:
• JIRA software management application.
• GITLab platform.
• Jenkins.
• Teams and Outlook Microsoft tools.

Preferred Qualifications:

• Great communication skills to lead and contribute to technical discussions with external and internal peers.
• Proficient writing skills to document technical details of bug fixes and features; conduct written communication with external and internal peers.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 12 days of vacation plus 6 floating days.