Field Service Technician

Field Service Technician

The Field Service Technician is responsible for working independently and maintaining retail store technologies and computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces. The Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided. The services include some or all the following: whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair.

Responsibilities include:

• Operates in assigned territory and performs repairs and services on products.
• Travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment.
• Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction.
• With assistance, plans, prioritizes, and schedules work to meet or exceed customer satisfaction objectives.
• Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices.
• Effectively maintain and manage trunk stock to support all customers.
• Perform other related duties as assigned.

Environmental conditions include:

• Driving to multiple customer locations throughout the day.
• Lifting to 50 lbs. without assistance.
• Standing/Walking activities are encountered during 75% of the normal workday.
• Stooping/Bending/Squatting activities are encountered on a frequent basis.
• Reaching activities are conducted on a frequent and repetitive basis throughout the workday.
• An individual may be required to perform twisting activities, dependent on the type of position he needs to place himself in while performing his/her job duties.
• Regular use of basic hand tools (drills, screwdrivers, etc.)
• Regular air travel may be required.
• Use of ladders or lifts to access roof or inside ceiling/wall devices.

Areas of expertise and special skills include:

• High School Diploma with 4+ years of related experience, IT/Technical degree or certificate preferred.
• Must be able to travel 100% of the time, domestic and/or air travel.
• Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers/point-of-sale equipment, and associated retail devices.
• Demonstrates general knowledge and experience in wall-to-wall IT service and support.
• The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters.
• Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner.
• Good Customer Service skills are essential.
• Develops skills in maintaining good working relations with customers and peers.
• Ability to multitask, prioritize assignments and work independently.
• Must have good written and oral communication skills including tact and diplomacy when facing customers.
• The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof.
• Self-motivated and strong work ethic.
• Ensures that solutions to today's problems do not become tomorrow's.
• Maintain a professional demeanor, dress, and behavior.
• Problem solving and Organizational skills.
• Ability to work long hours as project needs dictate in a physically demanding environment.
• Ability to work varying shifts including overtime and weekends as necessary.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

Diversity, Equity & Inclusion:

We firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.