LATAM Field Application Engineer

LATAM Field Application Engineer

Toradex is a global company strongly focused on engineering & technology. We're powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you're interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

Mission:

Frowning the Technical Support of customers in all project phases: Starting from proposing conceptual solutions serving customer's requirements to troubleshooting the development of embedded computing hardware and software.

• Be the technical point of contact for customers
• Understand customer technical requirements and propose technical solutions based on Toradex products
• Proactive support customers with technical questions and ensure they don´t have their development cycle delayed by issues
• Influence customers with an outcome-driven mindset accelerating both customer time-to-market and Toradex time-to-revenue
• Acts as a strategic partner across the customer journey, ensures customers gain maximum value from Toradex's hardware and software solutions. This includes close collaboration with Saels Team to support design-ins, strategic opportunities, and consultative technical selling
• Escalate issues with domain expert team

Roles and Responsibilities:

• Improves conversion rates of sales opportunities by delivering timely technical support, targeted enablement, and close collaboration with Technical Sales Engineers to provide consultative, solution-oriented guidance throughout the customer journey.
• Increase Toradex success by working with the team to identify upsell opportunities during customer development by promoting complementary Toradex offerings such as Torizon Cloud and Toradex Solutions services.
• Promotes Toradex's technology through technical evangelism, enabling customers to become advocates and success stories.
• Reply to the technical inbound inquiries of customers (Community, Zendesk, or requests by the sales team) within 2 days for mid/high priority leads/customers.
• Ensures fast, high-quality resolution of support and RMA cases, improving customer satisfaction and trust.
• Constantly update customer and market information in CRM.
• Support the sales team by showcasing the superior technical values of Toradex products.
• Commercial awareness to focus on opportunities. Understand customer needs rather than reply to questions.
• Provide market feedback to management about customer requests, painful loses, etc…
• Contribute to the content of the developer center
• Participate in exhibitions/webinars

What We Are Looking For:

• Excellent written and verbal communication skills in English. Spanish is a differential
• Graduation in Automation/Mechanics/Electronics/Mechatronics area
• Experience 5+ years in Sales/Technical/BizDev positions
• Working from the office in Campinas - Hybrid (80-20)
• High Performance Minds
• Skilled in understanding customer requirements and find solutions with the support of internal team.
• Ability to align internal teams to unblock customers and accelerate time-to-value
• Collaborative mindset, working closely with Sales, DevEx, PM teams
• Knowledge about Embedded Hardware and SoMs
• Knowledge of Toradex Strategic Target Markets
• Knowledge in Embedded Linux and Software Development for Embedded Systems
• Ability to understand customer architectures and guide them toward successful implementations
• Knowledge on SaaS (Torizon Platform Area)
• Consultative Sales Experience on technology area.
• Experience selling value and communicating cost of ownership.
• Experience on Complex Sales involving multiple stakeholders.

What We Offer:

• An agile and inter-cultural work environment
• Working with latest IoT computer technology in an international environment
• Participation in defining processes and your working environment
• Contemporary employment conditions, modern office space and a flexible working environment
• Opportunities for your personal development
• Meal allowance (flash card)
• Health and dental care
• Flexible working hours
• Parking space
• Anniversary day off