Customer Service Representative

Customer Service Representative

While reporting to the Customer Service Team Lead, you will be a customer advocate who shows great follow through and can be highly productive in a fast-paced work environment.

What you'll be doing:

• You will handle any customer questions or concerns regarding order status and other related issues.
• You will maintain customer files both physical and in the computer system
• You will coordinate with production and ensure orders are scheduled and all deliveries are on time
• You will quote customers pricing, enter new customer projects and any corrective actions.
• You will prepare sample orders for sales staff and customers.
• You will be forward facing to walk-in customers and visitors providing additional light receptionist duties as needed.

This position is located in DeKalb, IL Facility.

We'd love to hear from you if:

• You have a High School diploma or GED
• You have well-polished written communications and verbal skills
• You have two years' experience preferred within an office setting and multi-line phone system
• Bilingual ability (English/Spanish) verbal and written skills are preferred
• You are proficient in all Microsoft Office tools (Excel, Word, Outlook, etc.)
• Professional dress required for front office environment

Compensation: The annual base salary range for this role is from $62,560 to $70,380.00